Privacy Policy for Outback Auto Parts
Outback Auto Parts (also referred to as "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information when you visit or use our online platform, engage with our services, or interact with us in any other way. As a manufacturer and supplier of automotive parts, including custom fabrication, OEM supply, aftermarket distribution, and vehicle restoration parts, we understand the importance of safeguarding your data.
Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Data You Provide: This includes information you voluntarily provide when you make an inquiry, place an order, register an account, subscribe to our newsletters, or communicate with us. This may include your name, contact details (such as address, phone number), payment information, and delivery details.
- Transaction Data: Details about the products and services you have purchased from us.
- Technical and Usage Data: Information about how you access and use our online platform. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. We collect this data through cookies and similar tracking technologies.
- Communication Data: Records of your communications with us, including emails, phone calls, and other correspondence.
How We Use Your Information
We use the information we collect for various purposes, including:
- Fulfilling Orders and Providing Services: To process your orders for automotive parts, manage deliveries, and provide customer support related to our manufacturing, custom fabrication, OEM supply, aftermarket, and vehicle restoration services.
- Communication: To communicate with you about your orders, inquiries, updates to our services, and promotional offers (where you have consented).
- Improving Our Services: To understand how our online platform is used, diagnose technical issues, conduct research, and improve the quality and relevance of our products and services.
- Marketing: To send you marketing communications and product information that we believe may be of interest to you, in accordance with your preferences.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Security: To protect our online platform, our business, and our customers from fraud and other security threats.
How We Share Your Information
We do not sell your personal data to third parties. We may share your information with:
- Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, shipping, data analysis, email delivery, and customer service. These service providers are obligated to protect your data and only use it for the purposes we specify.
- Business Partners: In some cases, we may collaborate with other businesses to offer joint products or services. If you choose to use such services, we may share your information with these partners to facilitate the offering.
- Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal data, including the right to:
- Access your personal data.
- Request correction of inaccurate personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Withdraw consent at any time where we are relying on consent to process your personal data.
To exercise any of these rights, please contact us using the details provided below.
Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure. Therefore, we cannot guarantee its absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our online platform. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Outback Auto Parts
14 Discovery Drive, Wacol, Brisbane, QLD, 4076